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Our Newsletter


Shipping And Return

 

Shipping 

1) Where we deliver : We deliver most products to most countries.

2) Shipping Method : We deliver by International Express Cargo. Other methods of delivery are available. All shipping is at the customers expense.

3) Delivery Time : Your in-stock item will leave our warehouse within 24 hours of your order placement. Estimated delivery time 3 to 10 days

4) Out of Stock : If your item is out of stock, we will contact you and let you know when we expect to have it in stock.

5) Returns : All items are inspected before shipment. If you receive an item that is not in good working order or is damaged, please contact us and we will replace it. You may   return an item for a refund (minus shipping charges) if you are not completely satisfied. Returns must be made within 30 days. All returns must include a Return   Merchandise Authorization Number.

 

By placing this order, you agree to these terms:

  1. All pricing is in United States Dollars.
  2. All shipping charges are estimated. Actual charges may vary according to the shipping company.
  3. Shipping costs do not include duty, customs charges, import fees or additional taxes.
  4. Paint can be shipped by ground only.
  5. Shipments are not insured unless the customer asks for insurance and agrees to pay the extra cost.
  6. Merchandise ownership passes from the company to the customer when received by the freight carrier. Please inspect your merchandise before signing the freight waybill, or put  subject to inspection  next to your signature. Any damage or loss that occurs in transit is the responsibility of the carrier. Customers must file a claim with the carrier. Contact us and we will do our best to assist you with this. If you do need to file a claim, please keep the original packaging of the item and the box it was shipped in.
  7. The customer has 48 hours after receiving the goods to notify us of any problems with the goods not working if they are sold in working conditions. If there is any shipping damage the receiving customer must resolve this with the shipping company.

 

Completion of Return

Non-defective returned merchandise must arrive in new and unused condition in the original packaging materials. Once the merchandise has been received by the warehouse you were instructed to ship to, it will be inspected and either it will be replaced or a refund will be issued if the merchandise can be returned to inventory and resold. Purchases will be refunded via the same payment method you provided when you placed your order.

RETURN POLICY

All return request forms must be submitted within 30 days of the delivery date of an order. Any request submitted after this time period will be denied.

  • All items must be returned in the original packaging, and must be in new, resalable condition. Items purchased as a package or kit must be returned in full. No partial returns are allowed.
  • Consumable items, such as paper products, refills for electric erasers, replacement cartridges, etc., cannot be returned. 
  • Items that are packaged in blister packs (thick plastic covering that requires the use of scissors to open) must be returned in the un-opened packages. If the blister package has been opened, the item is not eligible for return.
  • Items which are considered special orders are non-cancellable, non-returnable and non-refundable. Special orders include, but are not limited to, custom paint colors on products.
  • Refunds may not be made (or additional fee will be deducted) on merchandise that is:
    • fully or partially assembled
    • not in new, resalable condition
    • damaged due to use/mishandling by the customer

Authorized returns of non-defective/damaged merchandise will be refunded in full minus a 20% restocking fee and shipping. Shipping is non-refundable.

  • Restocking fees are waived if the customer places a new order of equal or greater value within 10 business days of submitting the return request form.
  • In rare situations the warehouse may not want the item returned. Should this occur, please note that the restocking fee is still deducted if no new order (of equal or greater value) is placed.

Notification of defective/damaged products:

  • We strongly advise that our customers inspect and test any product immediately upon receipt. If any product is found to be defective or damaged, please notify us immediately upon noting the issue.
  • Please be aware that pictures of any damage will be requested. You may send these pictures before they are requested to returns@totalstationstore.com and include your order number in the subject line.
  • We request that the shipment be inspected and any damage be reported within 24 hours of delivery to the shipping company and if possible, that the customer note "DAMAGE" on the delivery confirmation paperwork.
  • Replacements for defective/damaged items are subject to inspection prior to a replacement shipping to you. You will be informed of when the replacement will ship once we have contacted the warehouse.
  • After our 30 day return period, any defective or damaged item is ineligible for refund but may be covered by the manufacturer's warranty. The manufacturer will need to be contacted for any details relating to warranty.

Unauthorized returns:

  • Unauthorized returns may not be refunded.
  • Restocking fees are charged if the customer refuses a shipment without a return authorization number or prior approval.
  • Any undeliverable order which is returned to the warehouse due to an incorrect address, the customer not being available for delivery or a refusal by the customer will be charged a reshipping fee and may incur additional fees as well.
  • Any order shipped to a freight forwarder, or shipped outside of the USA by the customer is not eligible for return.

WARRANTY INFORMATION

For returns which are past the 30 day period, purchases made through EngineerSupply are no longer authorized to be returned or refunded. After this time, products may be covered by their respective manufacturers' warranty. In some instances, manufactures will offer replacement or repair at their discretion. For your convenience, we can provide the manufacturers' contact information for your product.

We are always interested in receiving feedback for any of the products and brands we sell. If you have any comments you wish to share, please contact us at returns@totalstationstore.com.

 

 

 


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